Privacy Policy

Effective Date: May 8, 2026

Comfort Care EMS respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Phone number
• Email address
• Pickup and destination information
• Insurance information
• Medical transport details
• Information submitted through contact forms
• Website usage information

How Information Is Used

Information may be used to:

• Schedule transportation
• Communicate regarding services
• Verify insurance eligibility
• Improve operations
• Respond to inquiries
• Meet legal and regulatory requirements
• Process billing and claims

HIPAA and Medical Information

Certain information collected may be protected health information under HIPAA. Comfort Care EMS maintains safeguards designed to protect patient privacy and comply with applicable healthcare privacy laws.

Information Sharing

Information may be shared with:

• Healthcare providers
• Dialysis centers
• Nursing facilities
• Insurance companies
• Billing companies
• Government agencies when required by law
• Service providers supporting business operations

Comfort Care EMS does not sell personal information.

Website Security

Reasonable administrative, technical, and physical safeguards are used to protect information submitted through the website. However, no website or electronic transmission can be guaranteed completely secure.

Cookies and Analytics

This website may use cookies and analytics tools to improve website functionality and user experience. Users may adjust browser settings to limit cookie usage.

SMS and Phone Communications

By providing your phone number, you consent to receive calls and text messages related to transportation scheduling, appointment coordination, billing, and operational communication. Message and data rates may apply. Consent to receive text messages is not a condition of receiving services.

Third-Party Services

Third-party vendors used for scheduling, billing, website hosting, analytics, communication, or payment processing may have separate privacy policies.

Your Rights

You may request:

• Access to certain information
• Corrections to inaccurate information
• Communication preference updates

Requests may be subject to legal and regulatory requirements.

Changes to This Policy

Comfort Care EMS may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

Contact

Comfort Care EMS
Phone: 404-543-9091
Website: ComfortCareEMS.com

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SMS / Text Message Policy

This policy is important if you use:

• Contact forms
• SMS reminders
• Dialysis scheduling texts
• RingCentral
• OpenPhone
• GoHighLevel
• Twilio
• Google Voice

SMS Communication Policy

By providing your mobile number to Comfort Care EMS, you consent to receive text messages related to:

• Transportation scheduling
• Appointment reminders
• Dispatch updates
• Service coordination
• Billing notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for non-emergency assistance.

Comfort Care EMS will not sell or share mobile numbers for marketing purposes.

SMS communication should not be used for medical emergencies. Call 911 for emergencies.